Knowledge and experience in technical service are often personal. Long-term employees in particular have a wealth of valuable experience, which needs to be recorded, managed, and distributed. This is an important task for safeguarding the future of customer service teams and service organizations.
In addition, there is the challenge of efficiently documenting the current construction status of machines and plants.
We have the ideal solution for both applications: Quanos SIS.one Knowledge Manager.
The Knowledge Manager module enables professional management, global distribution, and effective exchange of service feedback. In this way, you can ensure that your service technicians in field sales, dealers, or other users of your spare parts catalog can document their feedback straight away and transfer it to the spare parts catalog creator.
Error messages, suggestions for improvement or even advice from experienced technicians are thus available directly in the software to any other user who, for example, is currently working on a system or machine.
Every spare part included in the spare parts catalogue has a special note area where every user can manually enter information. Of course, our software and thus also the Knowledge Manager extension are designed especially for the needs of your technicians in the field and can be used on any mobile device.
Store, manage, and share knowledge centrally
Build a knowledge database
Provide feedback and notes with the option to attach additional documents (e.g., repair report as a PDF, screenshot as a JPG)
Efficiently document the current construction status (as-maintained) directly at the component
Quickly correct errors in the spare parts catalog