To increase their turnover, machinery and plant manufacturers have to offer their customers an impressive service experience. To do so, they need to optimize their aftersales service. High profit margins and new sales potential, for instance in the form of digital services, are the rewards they can reap. Digital platforms help aftersales and service teams achieve these goals efficiently.
There is pressure on machinery and plant manufacturers as costs are rising while turnover from new machines has been falling for years. Customers want the highest level of performance and service instead of new machinery.
Aftersales teams are the biggest rays of hope when it comes to remaining competitive. However, aftersales managers – whose mission it is to boost stagnating sales and ensure customers are satisfied – face several challenges. They have to
Today, aftersales and service count among the most important factors in a company’s success. The goals are clear – but how does your team achieve them? The answer lies in digital processes and a platform that can be used to centrally control measures for increasing success.
One reason for increasing complexity in mechanical and plant engineering is digitalization. But it also holds the key to efficiently tackling this issue – for example, in the form of digital information twins for aftersales & service.
A digital information twin (DIT) is the digital model of your aftersales- and service information. It serves as a central information platform, with which you can
A DIT provides you with an intelligent data model of your machinery and plant, which offers far more than a virtual representation of reality. This is because the data in the platform are prepared and integrated in a way that allows users to more easily leverage sales potential.
Quanos has developed a digital information twin especially for machinery and plant manufacturers: Quanos InfoTwin. It helps aftersales and service teams achieve their sales objectives.
Quanos InfoTwin is a standardized cloud solution that
If you want to be perceived as a strong service partner for operators after they've purchased your machinery and systems, then Quanos InfoTwin has everything you need.
Empower your aftersales team to deliver their best performance with an intuitive interface, regardless of which device they're using, and information that's available around the world at any time.
Usually, the information that can provide companies with significant sales advantages is already available. Quanos InfoTwin provides this to aftersales & service teams in one central location and offers three overarching capabilities to obtain everything from the data.
Quanos InfoTwin contains a strong trio of tools for aftersales and service teams to optimize their services. The Documentation & Knowledge, Spare Parts, and Service Activities capabilities resolve three major challenges: They simplify spare parts ordering, relieve the strain on customer support teams, and improve the service experience.
The easier it is for customers to find and order spare parts, the quicker your turnover will grow. Quanos InfoTwin features intelligent search options and an interface that transfers spare parts directly to a shop system where the customer can complete the order process.
Give your customers the option to
Efficiency and transparency are key prerequisites for better service and increased sales. Quanos InfoTwin brings together all the information needed for aftersales and service from different sources in one place.
Create a central information basis with modular content that can be accessed from anywhere, at any time via a browser and is easy to search.
With Quanos InfoTwin, you can provide your customers with interactive, step-by-step instructions that also simplify the work of your service engineers.
This must-have content gives you good sales arguments, allowing you to monetize access to information. At the same time, it saves your support teams time and effort.
Offer your target groups:
The DIT from Quanos puts the focus on your products and shows all information available from technical documentation, spare parts catalogs, CAD data, 3D models, ticket and shop systems.
With the addition of functions such as field service management, overall equipment efficiency, or asset performance management, you have a digitalization tool for all your aftersales needs that easily allows you to tap into new sources of revenue:
With digital support in your aftersales & service business, you can successfully set your turnover and your company on course for growth.
Then GÉNIE for InfoTwin is just right for you! The e-commerce extension for Quanos InfoTwin is specially optimized for mechanical engineering and the manufacturing industry. It opens the world of InfoTwin towards real e-commerce.
The shop system is connected to Quanos InfoTwin via a special shop connector for bidirectional data exchange – creating a seamless connection between the world of spare parts catalogs and e-commerce.
The DIT from Quanos offers aftersales teams everything they need to achieve their next jump in sales: an overview, relevant information, and an easy way to tap into new business models.
See for yourself what opportunities the platform can open up to your aftersales team.