Help your service technicians to achieve even more. Bundle important service information and functions in one place with the help of a digital information twin. By doing so, you will speed up the work of your team and enable quicker and better service results – for a higher first time fix rate of your service unit.
Skilled workers are hard to find, while existing teams have to work through ever more tasks in less time. In order to remain effective and competitive, service teams should therefore find answers to the following questions as quickly as possible:
Service managers need to solve all of these challenges. The biggest lever for this is increasing service productivity. But the resources and financial means for the necessary improvements are limited.
The way to improved service productivity with the same number of team members is through digital platforms. They simplify existing processes by providing support and service employees with all the information they need to achieve excellent results.
With a digital service platform which, for example, offers intuitive step-by-step instructions, your service employees can fulfill more customer requests in the same amount of time and significantly increase their productivity – as well as customer satisfaction.
Modern service teams in machinery and plant construction rely on digital information twins for this. A digital information twin (DIT):
If you want to increase your team’s productivity without any effort and digitalize your processes, Quanos InfoTwin is the key.
Everything that your service technicians need to improve productivity is available to them in Quanos InfoTwin via an intuitive interface – worldwide, 24/7, and on any device.
Quanos InfoTwin is:
Quanos InfoTwin connects different data sources and makes all information clearly available for your service technicians. A smart service wizard ensures an even better overview and greater speed. Find out what this means for your service quality in detail.
With Documentation & Knowledge, Spare Parts, and Service Activities, Quanos InfoTwin offers a strong trio of functions for service teams. These three capabilities are ideal for getting started with your service optimizations and can be expanded as desired.
The search functions in Quanos InfoTwin make identifying necessary spare parts easier. It is possible to order parts directly from the system and without uncertainty about whether the spare part is really the right one. This reduces the number of incorrect orders and the additional costs that are generated as a result.
Benefits of the Spare Parts Capability:
Quanos InfoTwin networks all information that service technicians need and offers access to product-related documentation. To help your team maintain an overview, the platform automatically networks information and makes it searchable.
Benefits of the Documentation & Knowledge Capability:
Quanos InfoTwin offers guided step-by-step instructions that help your service technicians to prepare efficiently for a call-out and carry out their work in the best possible way. This means that you can achieve more with the same team and make yourself less dependent on the shortage of skilled workers.
Benefits of the Service Activities Capability:
With the Quanos DIT platform, your service technicians will find exactly the information they need on site to quickly eliminate a fault, thus allowing them to work more productively.
See for yourself the advantages of the platform for greater service productivity, lower costs, and more satisfied customers.