Rafi Boudjakdjian
„Our aim is to be able to offer all information on the spare parts on one page – perfectly matched to the individual product and in the language required.“

Rafi Boudjakdjian, Quanos Service Solutions

Paradigm shift in the service sector

From spare parts catalogue to service information system

Following the merger of Docware and TID to form Quanos Service Solutions GmbH, Rafi Boudjakdjian, as Managing Director and Chief Technical Officer of the new company, is responsible for bringing together the two former providers of spare parts catalogue solutions. In an interview, he talks about his vision of a service information system (SIS).

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